Check Support Services & Warranty

Enter your Pro Tag to check warranty status, view product details, and manage support services.

Explore ProX Warranty Plans

Choose the right protection plan for your system.

Pro Standard

Reliable Protection and Support

  • Coverage Duration: 3 Years
  • DOA Protection: 7 Days
  • Onsite Support: On Paid Basis
  • Shipping Logistics: On Paid Basis
  • Component Replacement: Post-RMA Approval
  • Installation: On Paid Basis
  • Estimated Resolution Time: 21 - 45 Days

Our Pro Standard tier provides a strong, reliable foundation for your system for a full 3 years. When a component requires attention, you have the flexibility to utilize our paid Pro Rata service for onsite assistance. Our technician visits your location to professionally troubleshoot the system, safely remove the affected component, and ship it to us. Our dedicated team manages the entire RMA process with the manufacturer and ships the replacement promptly back to you.

Most Popular
Pro Plus

Complete Onsite Convenience

  • Coverage Duration: 3 Years
  • DOA Protection: 15 Days
  • Onsite Support: Included
  • Shipping Logistics: We manage all shipping
  • Component Replacement: Post-RMA Approval
  • Installation: Included
  • Estimated Resolution Time: 7 - 21 Days

The Pro Plus tier brings our technical expertise directly to your door by including full onsite support for 3 years. If an issue arises, a skilled technician visits your location to troubleshoot and remove the affected component. We manage all shipping logistics to our facility along with the complete RMA process. Once the replacement is ready, our technician returns to perform the final installation ensuring your system runs perfectly.

Pro Premium

Advance Replacement for Maximum Uptime

  • Coverage Duration: 3 Years
  • DOA Protection: 30 Days
  • Onsite Support: Included
  • Shipping Logistics: Priority Advance Shipping
  • Component Replacement: Advance Replacement
  • Installation: Included
  • Estimated Resolution Time: Priority

Designed for users requiring continuous performance, the Pro Premium tier provides our fastest resolution path. For 3 years, you receive expedited advance-replacement service with fully included onsite support. The moment we diagnose a hardware issue, we immediately dispatch a replacement via priority shipping. Our onsite technician installs the new component right away and collects the original for internal processing, ensuring your system stays active and productive.

Frequently Asked Questions

Reach out to our support team to initiate a claim! We will guide you through the next steps, including dispatching a technician to your location for troubleshooting and component collection.

For Professionals, By Professionals

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