Hardware Warranty &
Support Policy

Warranty Overview

All ProX PC products are backed by a comprehensive 3-year standard RTB (Return to Base) warranty, ensuring peace of mind and reliable support. This warranty is subject to the terms and conditions set forth by the original manufacturer.

• Faulty Components:

  If any component is found to be defective during the warranty period, customers must return the faulty part to our service center. Once received, we will repair or replace the defective component and return it to you promptly.

Delivery and Unboxing Policy

DOA

Every ProX PC system includes a visit from a Field Service Agent (FSA). The FSA will handle the unboxing and run all initial tests to ensure your setup works perfectly right away.

When your package arrives:

• Keep the box sealed: Wait for your FSA to open the package.

• Protect your coverage: Your warranty and damage coverage remain valid only when our FSA opens the system. Opening the package yourself voids this coverage

Physical Damage Policy

ProX PC does not accept returns for products with physical damage unless it is caused during shipping or due to normal wear and tear. Damage resulting from improper handling, misuse, or accidents will void the warranty.

Limitation of Liability

1. ProX PC’s Responsibility:

   ProX PC will only be held liable for loss or damage caused by our negligence.

2. Exclusions:

   We will not be responsible for any indirect or consequential losses, such as loss of profits, business, or data.

Data Protection

ProX PC takes data privacy and security seriously.

• Secure Payment and Order Details:

  We employ robust security measures to safeguard your payment and order details.

• Liability for Unauthorized Access:

  Unless due to negligence on our part, ProX PC cannot be held responsible for unauthorized access to your information.

Promotions Policy

• Limited-Time Offers:

  Promotional items are valid only during the promotional period and are subject to stock availability.

• Policy Changes:

  ProX PC reserves the right to modify or cancel promotional offers without prior notice.

Warranty Details

Standard RTB (Return to Base) Warranty

• Complimentary warranty support for up to 3 years.

• Lifetime Technical Support:

  Customers receive ongoing technical guidance for any issues.

• Shipping Responsibility:

  Customers must bear the cost of shipping faulty components to the ProX PC service center.

• Warranty Claims:

  We assist in processing warranty claims with the supplier and will ship back the repaired or replaced component to you.

• Technician Assistance:

  Technician support is available on a paid basis for installations or advanced diagnostics.

Warranty Coverage by Component:

Standard RTB (Return to Base) Warranty

• Processors, Motherboards, GPUs, SSDs, RAM, and PSUs: 3-year warranty.

• Hard Drives (HDDs): 2-year warranty.

• Cabinets and Cases: 1-year warranty.

• Warranty Claims:

  We assist in processing warranty claims with the supplier and will ship back the repaired or replaced component to you.

• Technician Assistance:

  Technician support is available on a paid basis for installations or advanced diagnostics.

Warranty Coverage by Component:

Standard RTB (Return to Base) Warranty

• Processors, Motherboards, GPUs, SSDs, RAM, and PSUs: 3-year warranty.

• Hard Drives (HDDs): 2-year warranty.

• Cabinets and Cases: 1-year warranty.

• Extended Warranties: Some components offer extended warranties of 5 years, 10 years, or a limited lifetime, depending on the manufacturer

• Technician Assistance:

  Technician support is available on a paid basis for installations or advanced diagnostics.

Customers may opt to claim extended warranties directly through the supplier’s authorized service center or seek our assistance.

Standard On-Site Warranty

• Warranty coverage of up to 3 years.

• Technician Visits:

  A ProX PC technician will visit your location to test, troubleshoot, and resolve hardware issues.

• Warranty Claims Management:

  We will coordinate with the supplier for repairs or replacements and ensure the installation of replacement components.

• Claim Timeline: The resolution time depends on the supplier and the availability of replacement components.

Advanced On-Site Warranty

• This premium warranty option minimizes downtime for critical systems.

• Fast Resolution:

  ProX PC provides an advanced replacement to the customer, ensuring immediate continuity.

• Supplier Claim Management:

  While ProX PC replaces the faulty component, we will independently handle the warranty process with the supplier.

• Customer Benefits:Enjoy uninterrupted workflow and peace of mind with proactive replacement services.

Why Choose ProX PC Warranty and Support?

1. Comprehensive Coverage: From basic RTB to premium on-site options, ProX PC

2. Transparency: Clear processes for warranty claims, repairs, and replacements.

3. Advanced Solutions:

   Faster replacements and lifetime technical support for optimal system performance.

For further details, please contact ProX PC customer support at Call us:- 011-40727769 Email:- sales@proxpc.com.